FAQ

FAQ:

Q- How much is shipping?

A- We Offer FREE  Standard Delivery: To USA Only

Q- How long does shipping takes?

A- All orders are shipped within 1-3 business days

Shipping: U.S. orders will deliver within 3-7 days

Q- Where is my order?

A- Contact us at support@Jezca.com with your full name and mailing address, and confirmation number.

Q- What is my tracking number?

A: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.

Q - I've lost my tracking number. What can I do?

A: Simply contact us at support@Jezca.com with your full name and mailing address, and we will resend your confirmation number.

Q- How can I make changes to my order?

A- If you need to make changes to your order you will need to contact us within 12 hours of placing the order.

We Can Change:

- Your delivery details

- Your name

- Your email

- Your phone number

Q- How can I cancel my order?

A- You must contact us within 12 hours.

-We cannot cancel your order once it has already been shipped.

Q - What is your return policy?

A: Please see our refund and Return Policy by clicking on this link: https://www.jezca.com/policies/refund-policy

Q - Who do I contact if there's something wrong with my order?

A: If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to support@Jezca.com

Contact us

If we still haven't managed to answer your question please feel free to contact us at support@Jezca.com and we'll get back to you within 24hrs!